Return & Refund Policy

Last Updated: 27/11/2025

Thank you for shopping at Glamour's. We value your satisfaction and aim to provide a smooth, transparent return and refund process. Please read the following policy carefully before making a purchase.

1. Eligibility for Return or Exchange

A product is eligible for return or exchange under the following conditions:

• You received a damaged, defective, or incorrect item.
• The product does not match the description or size (if applicable).
• The return request is made within 48 hours of receiving the product.

Non-returnable items include:

• Cosmetics, beauty tools, and skincare items (for hygiene reasons).
• Underwear, inner garments, and intimate items.
• Discounted, clearance, or final sale items.
• Items damaged due to customer misuse.

2. Return Conditions

To qualify for a return or exchange:

• The item must be unused, unworn, and in original condition.
• All tags, labels, packaging, and accessories must be intact.
• The original invoice or order slip must be provided.

Glamour’s reserves the right to reject returns that do not meet these conditions.

3. Exchange Policy

• Exchanges are subject to product availability.
• If the requested item is unavailable, customers may choose an alternative item or request a refund (if applicable).

4. Refund Policy

Refunds are only processed in the following cases:

• You received a wrong, defective, or damaged product.
• The product is out of stock after placing an order.
• Glamour’s cancels the order due to internal reasons.

Refund Processing Timeline:

• Refunds are processed within 7 to 10 working days after the returned item is received and inspected.
• Refunds are issued via the original payment method or store credit, depending on the situation.

Cash on Delivery (COD) refunds:

• Refunds for COD orders are issued via bank transfer, bKash, or Nagad, as applicable.

5. Return Shipping Charges

• If the product received is defective, damaged, or incorrect, Glamour’s will bear the return shipping cost.
• For all other return reasons (e.g., size change, preference change), the customer must bear the return courier charge.

6. Order Cancellation

• Orders may be canceled before shipment by contacting our support team.
• If the order has already been dispatched, standard return procedures will apply.

7. How to Request a Return or Refund

You can request a return or refund through:

📞 Phone: +8801779412807 / +8809611656339
📍 Store Address: Shop No. 301 (2nd Floor), Police Plaza Concord Shopping Mall, Gulshan-1, Dhaka-1212
🌐 Website: https://glamoursbd.com/

Please provide your order number, phone number, and a photo/video of the issue (if applicable).

8. Important Notes

• Glamour’s reserves the right to update this policy without prior notice.
• Decisions regarding returns and refunds are made based on product condition and verification.